Who should I contact?
Start with the function responsible for the enquiry. Escalate only when necessary.
Product or feature informationKnowledge Centre
Technical problemTechnical Support
Sales or onboardingCommercial / Onboarding
Payment or account issueFinance / Support
Partnership enquiryBusiness Development
Country expansionInternational Expansion
Media or speaking requestCorporate / CEO Office
Major strategy, investment or government matterCEO / Senior Management
General onboarding flow
- Identify the customer's need and the appropriate CNMG product.
- Use the relevant product page to explain the approved capabilities.
- Open the official product and complete its current registration process.
- Do not promise unpublished features, pricing or timelines.
- Escalate technical, financial or contractual exceptions to the responsible function.
Institutional enquiries
Partnership proposals should be documented and routed through Business Development. Major strategic, government, investment, exclusivity or non-standard commercial commitments require senior-management or CEO approval.
Escalation levels
Level 0Knowledge Centre / self-service
Level 1Frontline support or onboarding
Level 2Product, technical, finance or specialist team
Level 3Management
Level 4CEO — strategic exceptions only
Who should I contact?
Select the product and the type of enquiry. This tool routes the matter to the appropriate CNMG function before senior management is involved.
Select an enquiry type.
The recommended CNMG function will appear here.
This router identifies the responsible function. It does not create new pricing, contractual authority, country rights or management approval.
Simple escalation path
Level 0Knowledge Centre / self-service
Level 1Frontline support or onboarding
Level 2Product, technical, finance or operations specialist
Level 3Senior management
Level 4CEO / strategic approval